1) Summary
- We collect information you provide (name, username, email, support messages) and information we collect automatically (device info, usage statistics, crash logs, and location if you allow it).
- We use data to provide and maintain the Service, personalize your experience, improve reliability and safety, provide customer support, and comply with law.
- We do not sell your personal information.
2) Information We Collect
Information you provide
- Account information: name, username, email.
- Customer support: content you send when you request help.
Information collected automatically
- Device information (model, OS, app version, language, diagnostic signals).
- Usage statistics and performance metrics.
- Crash logs for reliability and debugging.
- Location information only if you grant permission (precise or approximate).
3) How We Use Information
- Provide and maintain the Service (walk tracking, route photos, achievements, account features).
- Personalize your experience (preferences and settings).
- Improve the Service (analytics, diagnostics, performance).
- Protect users and the Service (security and abuse prevention).
- Provide customer support and respond to your requests.
- Comply with legal obligations and enforce our terms.
4) Cookies and Similar Technologies
If parts of the Service include a web-based experience, we may use cookies or similar technologies (which may include web beacons) to keep you logged in, remember preferences, and support basic analytics and security.
You can control cookies through your browser or device settings when applicable. Disabling cookies may limit certain features.
5) Optional One-Time Generation Features (AI-Assisted)
Some optional features may let you upload a photo and/or text to generate or enhance content (such as a shareable achievement image, route highlight image, or short description). If you use these features:
- User choice and control: uploading is optional; you decide whether to upload and generate content.
- No facial recognition: we do not perform facial recognition or create biometric templates.
- Our servers only: uploaded inputs are processed on servers controlled by MervoxNet Team.
- No third-party sharing for processing: we do not share uploaded inputs with any third party for generation processing.
- No training or marketing: we do not use uploaded inputs to train models or for marketing.
- Deletion after processing: uploaded inputs are deleted from processing systems immediately after processing completes (unless legally required or needed for an active support request you initiated).
6) Sharing
We share information only as necessary and only in these circumstances:
- With your consent or at your direction (for example, sharing achievements).
- With service providers/processors acting on our instructions (hosting, storage, security, support tooling, crash diagnostics).
- For legal compliance (lawful requests and applicable legal processes).
- To protect rights, safety, and security (fraud prevention and abuse investigations).
We do not sell your personal information.
7) International Transfers
Your information may be processed in countries other than your own. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms.
8) Security
- Encryption in transit and (where appropriate) at rest
- Access controls and least-privilege permissions
- Regular security reviews and audits
- Backups and recovery procedures
No security system is perfect, and we cannot guarantee absolute security.
9) Retention
- Account data: retained while your account is active.
- Account deletion: deleted or anonymized within 30 days after a verified deletion request (unless legally required).
- Usage analytics/diagnostics: retained up to 12 months, then deleted or anonymized.
- Support records: retained up to 6 months after case closure (unless legally required).
10) Your Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict/object, and withdraw consent where applicable.
To request these rights, email LongNason07424@outlook.com. We aim to respond within 5 business days.
11) Age Requirement (17+)
The Service is intended for users aged 17 and older. We do not knowingly collect personal information from individuals under 17. If you believe a user under 17 has provided information, contact us and we will take steps to delete it.
12) Changes and Contact
We may update this policy from time to time. We will post the updated policy and update the Effective Date.
MervoxNet Team
Email: LongNason07424@outlook.com